FAQs

Find out everything you need to know here…

PLANNING YOUR VISIT

What are your opening times

Typically, Clip ’n Climb Chelsea is open between 11am and 5pm Monday to Friday (the last session finishing at 6:30pm). Some weekday evenings we run adult-only climbing sessions from 6pm. On Saturdays, Sundays, Bank Holidays and school holidays, climbing sessions start one hour earlier from 10am until 6pm (the last session finishing at 7:30pm).

 

 

 

Are you closed over the Christmas / New Year period

We will be closed on Christmas Day, Boxing Day and New Year's Day.

How can I book a session

We strongly recommend booking your climbing session in advance, especially during our busiest times at weekends and during school holidays. Booking standard session tickets is quickest via our online booking system where you can see at a glance, for any given day, exactly when we are open and which sessions still have spaces left. You can also purchase special attractions tickets during the online booking process.

To book children’s parties or for group booking enquiries please call our Reception team on 020 7736 2271 or email enquiries@clipnclimbchelsea.co.uk with your requirements and a contact number so that we can call you back to take payment and confirm your booking.

For corporate events and other venue hire, please contact our Events Manager, Jo Whittaker, at jo@clipnclimbchelsea.co.uk with your requirements and we can tailor a package that’s right for you.

Am I allowed inside the arena even if I am not climbing

Due to the size of our arena, and for the safety of our climbers, we cannot allow entry to those that are not climbing on our busy sessions. We advise that, if you wish to be with your child throughout the session, you book yourself to climb too. Plus, we don’t think the kids should have all the fun! 

Are the special attractions included in the price of a standard session

The standard session price includes use of our 21 wall challenges. Tickets for our three special attractions will need to be purchased separately – one ticket per attraction per person; these can be purchased during the online booking process or from Reception before your session begins.

Please remember that tickets purchased for these attractions are non-refundable and ensure they are used no later than 40 minutes after your session has started, to avoid disappointment. Unfortunately we are unable to replace lost tickets.

Can I amend or cancel my booking

Our terms and conditions for standard session tickets allow customers to reschedule or cancel their booking providing this is done up to 48 hours before their session start time. Please call our Reception team on 020 7736 2271 in the event you need to amend or cancel your booking. Separate terms apply to children’s parties, school bookings, other private hire and corporate events.

Is there a minimum age restriction

Anyone aged 4 and upwards is welcome to climb in our arena. Clip ‘N Climb Chelsea is for adults as well as children.

Is Clip ‘N Climb Chelsea just for kids

No, Clip ‘N Climb Chelsea is as much for adults as it is for children! Adults can climb in any session that has free spaces.

Are there any adult-only climbing sessions

Yes! We have opened up some adult-only evening sessions – please check our online booking system for available dates and times – and Clip ‘N Climb is available to hire for groups of adults including corporate events.

What equipment will I need

We provide you with all the standard equipment you'll need for your climbing session. If you have purchased tickets for any of our special attractions, we also provide the necessary equipment for these - helmets, extra harnesses and/or clothing as required.

What clothes should I wear and do I need to bring anything else with me

Climbers should wear loose and comfortable clothing (we advise against skirts and dresses). Closed-toe footwear - secure shoes such as trainers - must be worn. We recommend that minimal jewellery is worn when climbing, and long hair is tied back. Loose items and/or coins MUST be removed from pockets before climbing. We have personal lockers available for customers to securely store belongings during their session (you will need a £1 coin per locker).

ON ARRIVAL

How do I get to Clip ‘N Climb Chelsea

Clip ‘N Climb Chelsea is equidistant from Fulham Broadway tube station and Imperial Wharf overground station. The 11 and 22 bus routes stop closest to the centre. If you are arriving by car, we do not have parking facilities at the centre. Pay and display parking may be available outside Clip ’n Climb Chelsea, on Michael Road, so please don’t forget your coins for the machine. Alternatively, Fulham Broadway or Imperial Wharf are our closest underground stations, located just 10-15 minutes walk. 

When should I arrive for my session

Please arrive with enough time to check in at Reception before your session start time (which will be on the hour, e.g. 2pm). At 10 minutes past the hour, all climbers for that session will be collected for the safety briefing. Unfortunately, due to tight scheduling restrictions, a late arrival will reduce the time you can spend enjoying the Clip 'N Climb experience.

Where do I leave my belongings and valuables

We have personal lockers available for you to securely store your belongings during your session (you will need a £1 coin per locker).

DURING YOUR SESSION

Do I have to attend the safety briefing if I’ve been to Clip ‘N Climb before

Yes, all climbers must attend the safety briefing part of the session before they can begin climbing in the arena. This still applies even if you’ve been hundreds of times!

How long will my session be

All standard sessions begin on the hour (e.g. 2pm) and last 90 minutes. Please ensure that you arrive in time for the start of your session.  Standard sessions are split into 2 parts: 1) At 10 minutes past the hour (e.g. 2:10pm) a supervisor will collect you from outside the café upstairs for your introduction, safety briefing and harness fitting (kindly note that any customers who have visited Clip ‘N Climb Chelsea before are still required to attend this part of the session). 2) You will then have 55 minutes climbing time in the Clip ‘N Climb arena (e.g. 2:30pm-3:25pm)

OUR FACILITIES

Is there somewhere that parents/friends can wait or watch

Yes, we have a viewing balcony overlooking the climbing arena and The Gallery Café where non-climbers can wait. Please note that prams and buggies are not permitted upstairs. We do have highchairs available in The Gallery Cafe for our younger guests.

Is there somewhere I can buy food and/or drinks

Yes! The Gallery Café is open Monday to Sunday between 10:30am and 6:30pm, serving hot and cold drinks (ranging from delicious coffees and teas to raw juices, milkshakes and other soft drinks) and a selection of paninis, cakes, brownies and other goodies.

Can I bring my own food and/or drinks

Unfortunately customers/guests are not permitted to consume food or drink onsite unless it has been purchased from The Gallery Café. The exception to this is where the party room has been reserved for a children’s birthday party, or outside catering has been agreed as part of a private party / corporate event booking.