Useful Info

Hopefully you'll find the info you need here.  If not, get in touch!

PLANNING YOUR VISIT

Is there parking on site?

We do not have any parking on site.  There is Pay & Display parking on the streets surrounding Clip 'n Climb Chelsea, but please check restrictions before parking.

Please also be aware that some of the roads are now restricted to residents and permit holders of Hammersmith and Fulham.  The scheme was brought in to reduce the amount of traffic using the side streets in South Fulham avoiding the traffic on Wandsworth Bridge Road.  These restrictions apply 24 hours a day, 7 days a week, including Bank Holidays.  The following streets are within the restrictions:  Harwood Terrace (Westbound only), Bagley's Lane (both directions), Hazelbury Road (both directions), Imperial Road (both directions).

 

What are your opening times?

Term Time

General Sessions:

First Session: 11am

Last Session: 5pm (finishes at 6:30pm)

Adult Only Sessions:

Weekdays: 6pm, 7pm

Saturdays: 7pm

Toddler Sessions:

Weekdays: 10:15am - 11:30am

 

Weekends, Bank Holidays & School Holidays

General Sessions:

First Session: 9am

Last Session: 5pm (finishes at 6:30pm)

Adult Only Sessions:

Weekdays: 6pm, 7pm

Saturdays: 7pm

Toddler Sessions:

Not available

 

Christmas Day, Boxing Day & New Years Day

Closed

Is Clip 'n Climb Chelsea just for children?

Absolutely not!  Adults can climb in any session that has availability.  Children love climbing with their adult(s) and they often get more out of the session if they are accompanied, so why not have a go?

Are there any adults-only sessions?

Yes!  Our adults only sessions are popular with people of all ages over 16 years.  It’s a great way to spend an evening, meet new friends, have a laugh and improve your fitness, all whilst listening to some good music!

How can I book a climbing session?

We strongly recommend booking your climbing session in advance, particularly during our busiest times (weekends and school holidays).  For general session tickets, adults only and toddler sessions, the quickest way to check availability and do this is via our online booking system here

What about the DropSlide?

This is a special attraction.  You can buy tickets for this at the point you buy your session ticket, or you can buy them at Reception during your session.  Please be aware that they are non-refundable and must be used 20 minutes before the end of your session.  Please look after them as we cannot replace lost tickets.

How can I buy a gift voucher?

These can be purchased online here 

How do I book a children's party?

Get in touch with Reception by phone on 0207 736 2271, to discuss your needs.  Alternatively, email [email protected] with some initial details and your contact information and we’ll reach out to you to talk it through.  There are lots of optional extras and we will do whatever we can to make sure your child’s party is exceptional!

I'm bringing someone but I don't want to climb!

Non-climbers are warmly invited to find a comfy place in our café or viewing area, where we serve a range of delicious refreshments.  

Can I go into the arena if I'm not climbing?

Due to safety guidelines, we do not allow entry to any non-climbers.  

We advise (and encourage!) parents/carers to book yourselves in to climb with your child. 

I have a child with SEND. Can I go in to the arena?

Please see the SEND section for more information.

Can I amend or cancel my booking?

Our Terms and Conditions for general climbing sessions allow for amendments and cancellations, providing a minimum of 48 hours’ notice is given.  Please call Reception on 0207 736 2271 and we will be happy to assist.  Please note that separate conditions apply to parties, school bookings, other private hire and corporate events.

Is there a minimum age restriction?

For general climbing sessions, anyone over the age of 4 years old is welcome to climb.  

For children under 4 years old, we run Toddler Sessions during the week in term time and you can check availability here.  

Do I need to bring anything with me?

Nope!  We provide all the standard equipment you will need for your climbing session.  If you purchase DropSlide tickets, we will provide you with the necessary equipment.

What should I wear?

Climbers should wear comfortable clothing (we advise against skirts and dresses).

To prevent rubbing, we recommend tops that tuck into waistbands, ie no crop tops please.

Closed-toe, secure footwear, such as trainers.

We recommend minimal jewellery and long hair tied back.

Loose items and/or coins MUST be removed from pockets before entering the arena

Where can I leave my valuables?

We have personal lockers available for customers to securely store belongings (you will need £1 coin)

What time should I arrive for my session?

Sessions start on the hour, and we ask that you arrive then.  At 10 minutes past the hour, climbers will be shown into the Training Room for the safety briefing to begin.  Please be aware that late arrival will reduce your session time.

SESSION FORMAT

How your session will run:

On the hour:

Arrival at Clip ‘n Climb Chelsea 

Non-climbers make their way to café or viewing areas

Climbers are shown to the Training Room for the safety briefing (or the cafe to await the start)

 

Half past the hour:

Entry into the arena for 60 minutes

The last few moment of the session will be allocated to harness removal

 

Half past the next hour (depending on your type of booking):

Departure from Clip ‘n Climb Chelsea, or

Make your way to the Party Bus, or

Make your way back to the Café for refreshments

Types of Sessions:

General climbing session

Adults-only climbing session

Toddler session

Non-exclusive party

Exclusive party

Whole venue hire

School session

1:1 session 

What time should I arrive for my session?

Sessions start on the hour, and we ask that you arrive then.  At 10 minutes past the hour, climbers will be shown into the Training Room for the safety briefing to begin.  Please be aware that late arrival will reduce your session time.

Do I have to attend the safety briefing if I've been to Clip 'n Climb Chelsea before?

Yes.  The safety briefing still applies even if you've been hundreds of times!

Schools, youth groups, charities

Please email [email protected] for more information

Where can I leave my valuables?

We have personal lockers available for customers to securely store belongings (you will need £1 coin)

What about DropSlide tickets?

These can be purchased at the point of booking your climbing ticket, or you can buy them upon arrival or even during the session itself.  Please be aware that they are non-refundable and must be used 20 minutes before the end of your session.  Please look after them as we cannot replace lost tickets.

Can I amend or cancel my booking?

Our Terms and Conditions for general climbing sessions allow for amendments and cancellations, providing a minimum of 48 hours’ notice is given.  Please call Reception on 0207 736 2271 and we will be happy to assist.  

Exclusive parties require 1 weeks’ notice

Non-exclusive parties require 48 hours’ notice

Please note that separate conditions apply to school bookings, other private hire and corporate events.

Can I take photographs?

You can take photographs of your own child/children of course.  

Please be mindful and respectful of other customers who may not wish to have their photograph taken, and please do not post anything on social media that shows the faces of children/climbers you don’t know and haven’t got permission from.

I want to book a party

We have several options when it comes to booking a party, and you will need to either email [email protected] or telephone Reception on 0207 736 2271 for more information.  See the Parties section of Useful Info page for more.

I want to book a 1:1 session

The climber will spend the session with a senior member of our team, who will work with them to build confidence through encouragement.  They will learn a range of climbing skills, and above all, have fun!  The price for this type of session is £35.00. Please ring Reception to check availability and get booked in. 

Is there somewhere I can buy food and/or drinks?

Yes! The Gallery Café is open Monday to Sunday between 10:30am and 6:30pm, serving hot and cold drinks (ranging from delicious coffees and teas to raw juices, milkshakes and other soft drinks) and a selection of paninis, cakes, brownies and other goodies.

NON-CLIMBERS & PARENTS/CARERS INFO

Is there an entry fee for non-climbers?

No.  Non-climbers are warmly invited to find a comfy place in our café or viewing area, where we serve a range of delicious refreshments.  

Do I have to stay, or can I drop children off to climb?

We require at least one adult to stay on site for the duration of your child/children’s visit.

How long will I be there?

For a general climbing session, you will be on site for 90 minutes:  30 minutes for the safety briefing and harnessing of the climbers, and an hour in the arena (to include the last few moments for unharnessing the climbers)

Which is the best bus to catch?

The 11, 14, 22 and 270 stop closest to Clip 'n Climb Chelsea.  From there it's about a 2 minute walk.

Is there parking on site?

We do not have any parking on site.  There is Pay & Display parking on the streets surrounding Clip 'n Climb Chelsea, but please check restrictions before parking.

Please also be aware that some of the roads are now restricted to residents and permit holders of Hammersmith and Fulham.  The scheme was brought in to reduce the amount of traffic using the side streets in South Fulham avoiding the traffic on Wandsworth Bridge Road.  These restrictions apply 24 hours a day, 7 days a week, including Bank Holidays.  The following streets are within the restrictions:  Harwood Terrace (Westbound only), Bagley's Lane (both directions), Hazelbury Road (both directions), Imperial Road (both directions).

 

Is there a minimum age restriction?

For general climbing sessions, anyone over the age of 4 years old is welcome to climb.  For children under 4 years old, we run Toddler Sessions during the week in term time and you can check availability here

What's the nearest station to Clip 'n Climb Chelsea?

Fulham Broadway (10 mins walk) and Imperial Wharf (15 mins walk)

Can I accompany my child in the Training Room for the safety briefing?

We do not allow non-climbers in the Training Room, largely due to room capacity and distraction.  

Non-climbers are invited to make their way to the café or viewing area upon arrival at Clip ‘n Climb Chelsea.

Can I go into the arena if I'm not climbing, to be with my child?

Due to safety guidelines, we do not allow entry to any non-climbers.  We advise (and encourage!) parents/carers to book yourselves in to climb with your child.  The only exception to this is registered carers, where our own team are unable to provide the support required.  In this case, please call Reception to discuss your booking before you come.  

See the SEND section of Useful Info for more.

I have a child with SEND / Additional Needs

Please see the SEND section of Useful Info page for advice and guidance.

Is Clip 'n Climb Chelsea just for children?

Absolutely not!  Adults can climb in any session that has availability.  Children love climbing with their adult(s) and they often get more out of the session if they are accompanied, so why not have a go?

Can I bring my own food and drinks?

Customers and guests are not permitted to consume food or drink on site unless it has been purchased from our café.  The exception to this is the Party Bus, or a private party or corporate event, where outside catering has been agreed.

SEND BOOKINGS

We are a SEND school

For schools, please contact Camilla Harrison by email in the first instance.

I am a parent/carer of a child with additional needs

If you feel you need to be in the arena with your child but you do not want to climb, please contact Reception 0207 736 2271 to discuss availability, or email [email protected] .  In some cases, our team are able to offer the support needed and parents/carers can step back and enjoy a coffee from the viewing balcony.  If this is not you, we’d like to do our best to make sure your child has a fantastic time – just get in touch.

The loud music and/or lights are an issue for my child

Just come and talk to us, whether it’s before the session or during.  Find a member of staff and we’ll do what we can to help.

Are you going to run specific SEND/Additional Needs sessions?

It’s something we’re looking in to, as we’d like to include this in our offer.  Watch this space.

The Gallery Cafe

Can I pay with cash?

No.  At the moment, we are taking card payments.  No cash please!

Do you serve non-dairy?

Yes, we have a range of non-dairy milk as part of our range of drinks.  We regularly review our food and cake, so just ask our team when you get here, and we can show you what we have on the day!

Schools, Charities Youth Groups, Blue Light Cards

Do you offer any discounts?

Yes.  For schools, youth groups and charities, please contact [email protected] .  If you have a Blue Light Card, we are working to add this to our digital booking system.  If you can’t find it, please call Reception to book your session and ask for the 10% discount.