General Terms and Conditions

Climbing is a hazardous activity that can lead to injury and any use of the Clip ‘n Climb Chelsea arena not in accordance with the supervisors’ / staff members’ instructions may also be hazardous and lead to injury. Clip 'n Climb Chelsea have taken every possible step to ensure that you have a completely safe and fun experience through the use of appropriate equipment and the employment of an experienced team. Clip ‘n Climb Chelsea and its staff (also herein referred to as “we”) will endeavour to provide a service to you with reasonable care and skill. Your safety and enjoyment are our prime concern; we want to ensure that you achieve your objectives and have as much fun as possible in a safe environment.

In the absence of negligence or fraudulent misrepresentation by Clip ‘n Climb Chelsea or its staff, neither Clip ‘n Climb Chelsea nor its employees or agents shall accept any responsibility for the death, personal injury or illness sustained by any customer or guest while on Clip ‘n Climb Chelsea premises due to negligence on the part of participants.

All participants automatically agree to Clip ‘n Climb Chelsea’s Terms & Conditions when booking a ticket for our climbing arena, whether directly online or via a telephone call to us, the purpose of which is to ensure that the risks inherent in the sport of climbing are acknowledged. Customers booking online are required to acknowledge and agree to the Terms & Conditions as part of the booking process.  Customers booking through a telephone call to our staff will get a confirmation email which has links to these Terms and Conditions.  The responsibility for reading them is entirely the customer's and Clip 'n Climb Chelsea staff will assume that this has been done and that the Terms and Conditions are accepted and agreed, unless the customer informs us otherwise.

Customers making a booking by telephone or on arrival will be sent a confirmation email containing the Terms & Conditions; in placing the telephone booking customers are accepting these terms and conditions.  Any other customers will need to complete and sign a disclaimer form when they arrive at Reception or will be assisted on the online booking process.

Fitness To Participate

All sporting activities demand a degree of agility, strength and stamina. It is not the responsibility of Clip ‘n Climb Chelsea to know whether or not a customer is medically fit and able to climb. It is the responsibility of the customer to confirm that he / she is so fit and able. We must be made aware of any past injuries that may affect your participation. Any customers choosing to take part when pregnant (which we advise against) must inform us of their pregnancy and proceed at their own risk. If you are in any doubt about your ability to participate, we advise you to speak to a member of Clip ‘n Climb Chelsea staff. By signing up to an activity you acknowledge the conditions and participation agreements; that you are in a fit state of health to participate and do not have a medical condition that may be triggered or aggravated by participating in activities in the climbing arena.

Booking Policies

Bookings must be made by those aged 16+.

In making any booking with Clip ‘n Climb Chelsea you are accepting all of Clip ‘n Climb Chelsea’s Terms and Conditions. When you purchase a Clip ‘n Climb product or a voucher from Clip ‘n Climb Chelsea / external provider, you become legally bound by these terms and conditions. Please do not purchase a Clip ‘n Climb product or complete a booking until you have read and understood these terms and conditions.

All bookings (climbing sessions, private hire, school bookings, parties and corporate events) must be paid for in advance, otherwise you will not be allowed to participate.

All prices include a safety briefing, supply of climbing equipment and supervision in the arena.

General entry tickets give customers access to 21 wall challenges.

Tickets are sold separately for the DropSlide unless you have an exclusive hire booking where the price is inclusive of the DropSlide. Please note that DropSlide tickets are non-refundable, non-transferable and we are not able to replace lost tickets.

A minimum age of 4+ applies at Clip ‘n Climb Chelsea. An adult MUST check in with any climber under 16 years old and remain onsite throughout the session. If one parent or carer accompanies multiple climbers under 16 (some of which may not be their own children) that adult is responsible for the group of climbers. We cannot allow non-climbers into the arena except by prior agreement. Parents/Carers can watch from the cafe balcony upstairs or from the lower viewing/event space.

Any purchase of a slot that is not immediately scheduled to a specific session will be issued by Clip ‘n Climb Chelsea in the form of a voucher, which will show a unique reference number.  A confirmation email will follow, which shows the date of purchase and all vouchers must be used within 12 months or they will expire.  

Clip ‘n Climb Chelsea accepts no responsibility for any lost or stolen vouchers; any lost or stolen voucher will not be replaced. Failure to produce a valid voucher on the day of your session means that full payment will be required to cover the cost of the session before you will be allowed to proceed with registration. This payment may be refunded on receipt of a valid voucher within 28 days of your session date.

The cash value of any voucher is £0.01.

Booking confirmations will be delivered by email to the email address provided by the person making the booking. If you do not receive your booking confirmation, please contact us immediately so that we can re-send to an alternative email address.

Cancellations & Refunds

Cancellation or amendment initiated by the customer

Our cancellation policy for standard session bookings allows customers to cancel (or amend) their booking providing this is done up to 48 hours before their original session start time. If you need to cancel your booking, Clip ‘n Climb Chelsea will either refund your original payment or issue a voucher - to the same value and conditions as applied to the original booking - for future redemption. Please note that bookings made less than 48 hours before the start of a session are deemed non-refundable and cannot be amended.

If you need to cancel or re-book your session please call the reception team on 020 7736 2271 while the phone lines are open (please check our website for times).

In the event of any no-shows (where a customer fails to turn up for a session and has given no advance warning), the customer’s slot will be forfeited with absolutely no right of refund or reschedule.

For children’s parties, party bus hire and school bookings, our cancellation policy allows customers to cancel (or amend) their booking providing this is done up to 7 days before their booking start time. After this time, no refunds / transfers will be permitted. For all other types of bookings or venue hire, separate cancellation terms apply and this information will be provided during the enquiry stage and re- confirmed at time of booking.

Cancellation or amendment by Clip 'n Climb Chelsea

Clip ‘n Climb Chelsea reserves the right to cancel or change a customer's booking at any time if there are an insufficient number of slots booked for the relevant session or if scheduled maintenance or training is required. Clip ‘n Climb Chelsea will never implement this condition without giving the customer at least 24 hours notice. In the event of a cancellation of your booking (as opposed to a re-scheduling of it) Clip ‘n Climb Chelsea will refund the full value of the booking to you but will not accept any additional costs incurred.

If for any reason Clip ‘n Climb Chelsea is unable to provide the service promised for reasons beyond its reasonable control, we will endeavour to re-arrange your session. We will not, however, accept responsibility for any additional costs that may arise as a result of the situation being beyond our reasonable control.

Climbing Arena Policies

Customers are required to check in with Clip ‘n Climb Chelsea’s reception staff prior to their session start time; this is to allow time to complete the check-in process and ensure that the group safety briefing can run to schedule with ALL session participants present.

We cannot allow non-climbers into the arena except by prior agreement. Parents/carers can watch from the cafe balcony upstairs or from the lower viewing/event space.

Loose items and/or coins MUST be removed from pockets before climbing. We have personal lockers available for customers to securely store belongings during their session (you will need a £1 coin per locker). We also offer to store items in a large storage box for the duration of the session.  Please note that Clip 'n Climb Chelsea will not hold on to items that are left on site, for longer than 48 hours unless by exception as a result of direct communication with the customer.  All lost property will be disposed of promptly after 48 hours as we do not have the storage space.

When climbing in the arena all participants must comply with instructions given by the Clip ‘n Climb Chelsea staff and any centre signage.

In addition to the standard climbing equipment provided, extra items MUST be used in accordance with staff instructions for the DropSlide. Please ensure that DropSlide tickets are used no later than 40 minutes after your session has started to avoid disappointment. Misbehaviour in the arena will not be tolerated and we reserve the right to refuse use of the DropSlide if we feel customers will be a danger to themselves or others.

Our standard 90-minute sessions can accommodate up to 35 people in the climbing arena. Standard sessions are split into 2 parts:

1) At approximately 10 minutes past the hour, a member of Clip 'n Climb Chelsea staff collects climbers together to escort them to the Training Room for their introduction, safety briefing and harness fitting.  Any customers who have visited Clip ‘n Climb Chelsea before are still required to attend this part of the session

2) Entry into the arena is at half past the hour, for 55 minutes of climb time.  The last few moments of the hour are used to unharness the climbers.

We allow a mix of adult and junior climbers in the arena at the same time during standard sessions. Clip ‘n Climb Chelsea offers some adult only evening climbing sessions. The arena can be exclusively hired for groups of adults or groups of juniors.

Clip ‘n Climb Chelsea reserves the right to change its climbing arena policies from time to time.

Antisocial / UNACCEPTABLE Behaviour

Clip ‘n Climb Chelsea takes the matter extremely seriously if one of our staff is treated in an abusive, rude or violent way.  We have an absolute Zero Tolerance policy for such behaviour.  Customers can always expect to be treated with respect and professionalism by our staff.  Antisocial behaviour in the climbing arena or anywhere within the centre can create an unsafe and unpleasant environment for others.  If any customer / guest is abusive to any other customer / guest or a member of our staff, Clip ‘n Climb Chelsea reserves the right to remove the offending person from our premises without any refund or apology.

There is a Zero Tolerance approach to banned substances. Consumption of alcohol is prohibited unless this has been agreed as part of a private party / corporate event booking, where alcohol is only to be consumed by customers AFTER they have finished climbing in the arena. Those bringing unauthorised alcohol into the centre will be asked to leave. Customers are not permitted to take part in climbing activities under the influence of alcohol and Clip ‘n Climb Chelsea staff reserve the right to refuse access to the arena if they suspect you may be under the influence of alcohol or any banned substance.  We also observe the Challenge 25 Policy.

Food & Drink

Customers / guests are not permitted to consume food or drink onsite unless it has been purchased from The Gallery Café. The exception to this is where the Party Bus has been booked for a birthday party or similar, or outside catering has been agreed as part of a private party / corporate event booking.

Customer / Guest Property

Lockers are available to store items securely (you will need a £1 coin per locker); items are stored at your own risk.

Neither Clip ‘n Climb Chelsea nor its employees or agents will accept any responsibility for loss, theft or damage to valuables or any personal possessions that belong to any customer or guest during their visit to the centre.

For lost property enquiries please contact [email protected]. If your item is found, it will be held for a maximum period of 48 hours, after which time the item will be donated to charity if it remains unclaimed. Clip ‘N Climb Chelsea accepts no responsibility for returning items to you, or for any items of lost property that remain unclaimed within this timeframe.

Marketing

Clip ‘N Climb Chelsea sends out information to its customers via email from time to time about the centre, special offers and events. Customers are able to opt out of this at anytime via the Disclaimer Form or an email to [email protected] 

As part of our marketing and development programme, we occasionally take photographs and video footage of our climbers for use on our social media feeds and promotional material. If you would NOT like your child photographed, please advise us before the start of their session.

Definitions

Booking

The scheduling of a slot into a climbing session or private hire, school bookings, parties and corporate events.

Session

A Clip ‘n Climb Chelsea session is the overall period of your booking, normally 90 minutes, excluding the time before and after your session has run its course.

Climb Time

The length of time within any one session that a customer will be in the climbing arena. Note: during a customer's climb time, he / she may not be climbing for the entirety of that time. For example, they may be waiting to use a particular wall challenge or being fitted with additional equipment to use the special attractions.

Slot

During a Clip ‘n Climb Chelsea session, there will be a number of customers. Each utilises or occupies a slot within that session.

Voucher

A document, whether in hardcopy form or electronic, which entitles its owner or holder to a slot within a Clip ‘n Climb Chelsea session.

Customer

A person making / who has made the booking or a person participating in a session (can be the same person).

Participant 

A person who is taking part in a session (this may not be the person who made the booking).